Terms of agreement


This Agreement is governed by the norms of the current legislation of Ukraine, in particular, but not exclusively, by the provisions of the Law of Ukraine "On Electronic Commerce", the Law of Ukraine "On Protection of Consumer Rights", the Law of Ukraine "On Advertising", the Law of Ukraine "On the Protection of Personal Data", the Law Of Ukraine "On the principles of state language policy", as well as other laws and by-laws of Ukraine.

The online store either (hereinafter referred to as the "Seller") on the one hand, and the customer of goods / buyer (hereinafter referred to as the "Client") on the other hand undertake to comply with the terms of this Agreement in the process of legal relations.


1.1. By placing an order on the website (hereinafter referred to as the "Site"), as well as filling out questionnaires, forms, questionnaires sent from the Site, the Client agrees to the terms of this Agreement.

1.2. The Seller collects, stores and processes the following personal data of the Client: last name, first name, e-mail address, contact numbers, postal address. All this information is necessary for the Seller for the correct provision of services and servicing of the Client's orders. By placing an order on the website, the Client unconditionally and without fail gives his consent to any processing of his personal data, consent to the storage of his personal data in the Seller's databases, as well as to transfer his personal data to any third parties in a way and for purposes not prohibited by the current legislation of Ukraine.

1.3. The personal information received from the Client is confidential. The seller undertakes not to transfer it to third parties, except in cases where the transfer of data is provided for or is not prohibited by the laws of Ukraine. It is not considered a violation to provide information to agents and third parties acting on the basis of an agreement with the Seller in order to fulfill obligations to the Client. The Seller reserves the right to transfer the Client's data (delivery address, surname and telephone number) to the company to the carrier and / or the courier service cooperating with the Seller.

1.4. The processing and use of the database by the Seller is carried out in accordance with the provisions of the Law of Ukraine "On the Protection of Personal Data".

1.5. Each Client reserves the right to access his personal data, the right to make corrections, as well as to demand that the Seller stop processing data.

1.6. The Seller reserves the right to use the Client's personal information for marketing purposes (analysis of data on sales of goods, analysis of site traffic, email newsletters, etc.).

1.7. By registering on the Seller's website and leaving his personal data, the Client undertakes to provide reliable information about himself.


Purchase of goods by the Customer from the Seller is possible in three ways: online, by telephone and from the Seller's warehouse, which is also called "Trading House E-Wire" for marketing and market positioning purposes.

2.1. Online purchase:

It is carried out by the Customer adding the desired product to the cart on the website, as well as on the Seller's official pages on social networks Facebook and Instagram, etc.

2.2. Purchase of goods by phone:

Registration of an application for the purchase of goods by phone: +38 (099) 902-33-37
2.3. Ordering goods in the store:

The Seller's office is located at: Kiev, st. Kirillovskaya 160, building Y, office 104. The working hours and a map showing the location of the Seller's office can be seen in the Contacts section.

2.4. After placing an order on the Seller's website, the Client receives an automatic notification to the e-mail address left by him when placing an application and expects a call from the store manager to clarify the details of the order.

2.5. The order is not considered completed and will not be served by the Seller until the Client confirms the status of the order to the online store manager by phone.

2.6. After processing and confirmation by the Seller of the completed order, it is considered that the parties have entered into a sale and purchase agreement with the rights and obligations provided for by the current legislation of Ukraine, unless otherwise indicated and agreed in the sale and purchase agreement itself.


3.1 Courier delivery (KIEV):

From Monday to Friday, the Seller transmits the data on the Client's orders to the courier service. After receiving confirmation of the Client's order by 20:00, the order is transferred to the delivery service and will be delivered the next day from 12:00 to 20:00. Urgent delivery or delivery on weekends is negotiated individually. The cost of such a service is calculated separately.

3.2. Pickup from office / warehouse:

If you want to pick up the goods in person, the Client can do it in our office.

3.3. Delivery to regions:

In Ukraine, delivery is carried out using the "New Mail" company within 2 days from the date of order. The cost and details of such delivery differ depending on the region of your residence and the size of the parcel.

3.4 The Seller does not undertake any obligation to reimburse any losses of the Client associated with late delivery of the order, and is also exempt from any possible penalties.

3.5 The client reserves the right to refuse the goods or postpone the delivery at a convenient time. He is obliged to notify the Seller of this by phone +38 (099) 902-33-37, namely: - When ordering before 16:00, no later than 19:00 on the day of order; when ordering after 16:00, no later than 10: 00 the next day. If for some reason the Client changed his mind, forgot or did not have time to inform about the cancellation of the order, and the goods have already been sent by the Seller for delivery, the Client is obliged to compensate the full cost of delivery. For more details about all types of delivery and payment, see the section Delivery and payment.


4.1 The customer who has received the goods must check it for quality and quantity.

4.2. The client has the right to return or exchange goods within 14 days from the date of purchase, in accordance with the provisions of the Law of Ukraine "On Protection of Consumer Rights".


The online store provides an official warranty from the manufacturer. Read more about warranty service here.


6.1 The online store reserves the right to change the terms of this Agreement unilaterally at any time, while the online store undertakes to notify the Buyer by e-mail about all fundamental changes in the Agreement, and the Buyer agrees to receive from an online store messages of this kind.

6.2 The online store undertakes to provide freely available for the Buyer the terms of this Agreement on its website.


7.1 The online store reserves the right at any time without notifying the Client to make changes regarding the goods, materials and services provided on the site.

7.2 The online store is not responsible for any damage (including moral damage, damage from loss of profit (loss of profits), data or from interruption of business activity) arising from the use or inability to use this site.


8.1. In pursuance of the requirements of Art. 7 of the Law of Ukraine "On Electronic Commerce", the Seller informs that access to all the necessary information about the Seller can be provided before, during, or after placing an order by the Client, by providing information by phone or in another way not prohibited by the legislation of Ukraine, by agreement of the Parties.

8.2. In order to remove any possible claims regarding the language and information provided in the online store, any information provided should be considered both in this Agreement and on the website " / "as a whole, as advertising the products of trademarks and brands presented on the site, which, in accordance with paragraph 1 of Article Art. 26 of the Law of Ukraine "On the principles of state language policy" is not a violation of Ukrainian legislation.

* A user agreement means a public offer agreement in accordance with the norms of Ukrainian legislation.

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