Return and exchange of goods

Return and exchange of goods

Terms for returning goods
The term for the exchange or return of goods, in accordance with Article 9. The Law of Ukraine "On the Protection of Consumer Rights" must be implemented within 14 days from the date of its receipt.
To be able to make a return or exchange of goods, a sales receipt (invoice) for the purchase of goods, undamaged packaging and a warranty card must be available.

Cut-off products - cable, wire, corrugation, metal hose, etc. are not subject to return.

Return of goods of inadequate quality
Products of inadequate quality are returned or exchanged in accordance with the warranty conditions.

The transport costs of the returned or exchanged goods are borne by the client himself.

Returns for nonresident buyers
If you are from another city, you will need to contact the manager, and he will provide the details where you want to send the returned or exchanged goods by the New Mail carrier. The return of funds of goods sent by New Mail is made to a bank card or a current account (if payment was made to it) of the client within three banking days.

For all questions, please call


+38(067) 417-08-28

+38(099) 902-33-37

+38(098) 059-86-83

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